Privacy Policy for Greenwoods Medical Centre Pharmacy
Privacy Policy
At Greenwoods Medical Centre Pharmacy (GWDMedicos), we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Canadian Personal Information and Electronic Documents Act (PIPEDA), Personal Health Information Act (PHIA) and other privacy regulations and best practices.
This policy applies to the website: (https://gwdmedicos.com), and all products and services offered by GWDMedicos.
This notice should be read together with any other privacy statements or notices available at our dental, medical or healthcare service locations, websites, or mobile applications, which may contain additional information relevant to your experience.
We will not collect, disclose, or use any of your information without your knowledge or consent. Only persons with a clinical (or related administrative) need to know a piece of information will be granted access to that information. In the same vein, we embrace the principle that only the necessary amount of information shall be disclosed for any task or function. Our staff are trained on the importance of keeping your information safe, secure, and confidential.
“Personal health information,” as referenced in this Privacy Policy, refers to information about you that identifies or can identify you and pertains to your health status or treatment you are undergoing. Specifically, personal health information encompasses diagnostic, treatment, and care information, as well as registration information.
- Consent
By visiting our website (https://gwdmedicos.com), and sharing your personal information with us, you consent to the collection, use and disclosure of your information as outlined in this Privacy Policy. At any time, you have the right to remove your consent to the collection, use and disclosure of your personal information, subject to reasonable notice and a request in writing to the address below.
- Collection of Personal Information
We collect personal information directly from you when you visit our website, or engage with us physically or via email or other electronic communication channels.
We may further collect personal identification information from users when they register on our website site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our site.
There are a few categories of personal health information we collect, and these may encompass your name, date of birth, home address, phone number, height, weight, health conditions, prescriptions, medical history, the type of healthcare service received, name, and contact information of the prescribing or referring healthcare provider, as well as the name and contact information of any authorized agent acting on your behalf, such as a caregiver. Typically, this information is collected directly from you or your authorized representative, or from your healthcare provider.
We may also collect and generate personal health information including such things as insurance information, and financial/billing information, which may include credit card numbers and other such information. To the extent we collect credit card information, it is done in compliance with Payment Card Industry Data Security Standards (PCI DSS).
- Use of Personal Information
We believe it is important that you know how we use your information. First, we only collect, use, and disclose information about you for the following purposes: to:
- Dispense your medications and provide initial and, where appropriate, on-going counseling with respect to your prescription(s),
- Deliver pharmacy professional services and, where appropriate, providing knowledge, information, and counseling in connection with such services, such as immunization information, adaptation of prescriptions, initiation of prescriptions, medication reviews, etc,
- Communicate with you to advise you of prescription refills and other health-related information as well as services that may be of assistance or interest to you,
- Recommend programs, products, services, or events to manage your healthcare needs,
- Provide pharmacy or other health-related capabilities online or through mobile applications,
- Respond to requests made by, or on behalf of, your insurance provider to review your insurance claim(s),
- Manage your patient record, including medications dispensed and services or treatments provided,
- Obtain and process payments for prescriptions and healthcare services,
- Monitor and investigate incidents and managing claims,
- If requested, refer you to other healthcare providers, or other health professionals, and
- Perform our obligations in accordance with, or comply with, applicable healthcare-related professional, legal, or regulatory requirements.
We may also use and disclose your personal health information for research and analytics purposes, as permitted by relevant laws. Identifiable information about you will only be shared with third parties for these purposes if we have your consent or where permitted by law; otherwise, this information will be de-identified by removing specific details, so the data will not be linked to you.
- Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With your consent
- To other healthcare providers involved in your treatment or referral
- Your authorized representative(s)
- To insurance companies for the purpose of processing claims
- To third-party service providers who assist us in delivering our services (e.g. delivery services)
- To regulatory authorities or law enforcement agencies as required by law
Please note also that Canadian law permits or requires the use or sharing of personal health information without consent in specific circumstances, including situations when necessary to protect healthcare providers, employees, customers, or others.
- Storage of Personal Information
We have implemented measures to ensure that payment information is never stored anywhere, and personal information is retained on the website for future use. Equally, we have taken pre-emptive steps to disable any storage functionalities to mitigate any potential risks associated with data storage.
- Safeguards
We utilize best industry standards and technology along with a robust cybersecurity program to protect patient privacy and to ensure compliance with all local and federal laws.
We take appropriate technical measures for keeping your personal information confidential and protected against accidental or unlawful destruction or loss, alteration, unauthorised disclosure, or access. We use technical safeguards measures including encryption, redundancy, network security and backups.
Decisively, our sub-contractors are contractually bound to keep your personal information secure and confidential, consistent with this Privacy Policy, and are kept up-to-date on our security and privacy practices.
The security of your personal information also depends on your protection of your user account. Please use a unique and strong password, and keep your login credentials secret. Also, be sure to log out after having used our services from a shared computer.
While we take protection of your personal information very seriously, and our team always take steps to help ensure that your personal information is safe, the transmission of information via the internet is never entirely secure. In the rare event that there is a security breach, we do not accept responsibility or liability for leaked, copied, stolen or lost information.
- Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your browsing experience and gather information about how you interact with our website. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
- Links to Third-Party Websites
Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
- Rights to Access and Correct Personal Information
You have a right of access, and you can contact us to obtain a copy of any of your personal information with us. This may be subject to any prescribed fee permitted by applicable law. You can also ask us to make corrections to your personal information if necessary. In some cases, we may not be able to allow you to access certain personal information in particular circumstances, for example if it contains personal information of other persons, or if it falls under any legal exceptions. We may require you to verify your identity before allowing you to access your personal information.
- Updates to Our Privacy Policy
We reserve the right to make updates to our Privacy Policy at any time. Users are responsible for periodically reviewing this Privacy Policy to learn of any revisions.
Your submission of personal information, or use of the Website and mobile applications, following any changes to this Privacy Policy, constitutes your acceptance of any amendments.
- Contact Us
If you have any questions, concerns, or requests regarding the privacy of your personal information or our privacy practices, please contact us:
Greenwoods Medical Centre Pharmacy
Address: 240 Portage Avenue
Winnipeg, MB R3C 0B1
Phone: 1-204-219-9992
Fax: 1-204-219-9993
Email: info@gwdmedicos.com